PlayOn is looking for a Customer Support Representative to provide next-level service to MaxPreps customers, ensuring issues are resolved with minimal customer effort. You will raise the average of customer experiences by modeling best-in-class service, tackling issues head-on, and inputting data efficiently. You will answer phones, reply to service tickets via email, and enter high school sports data.
Provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position requires supplemental hands-on desk-side support when required. You will create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation. Support Microsoft Windows environments and resolve Tier 1 hardware and software problems.